SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aesthetre.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of aesthetre.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The fact that it only heats up the water when needed is fantastic – less energy wasted and more money saved indeed!
Never thought I'd say but this little gadget truly makes winters enjoyable when you crave warm baths... Kudos to whoever invented this 💯 It's been an absolute lifesaver during those cold months.
I'm amazed by how quickly I get my hot water now - fast, efficient, reliable—definitely worth every dime spent on it.
I was skeptical initially but now I'm thoroughly impressed with its performance 😊 The days of cold showers during peak hours are long gone 🙌 This compact yet powerful device has certainly exceeded my expectations.
worthwhile
Investing in this product was one of the best decisions I've made for my home The convenience it brings is unparalleled - hot water on demand, any time you need. It's been a real boon when it comes to saving time and lowering energy consumption too! Our old bulky heater now looks like an antique compared to this sleek and efficient gadget.
Say goodbye forever to lukewarm showers because once you experience tankless heating there's absolutely no going back!
I must admit, I was skeptical about making such a big change but now, I'm thoroughly impressed with its performance 😊 Now we get continuous flow of hot water whenever we want which used to be major issues in our house before. Plus, it’s so compact compared to traditional heaters which makes it perfect for smaller spaces. And let me tell you about the installation process - smooth as silk! From installation till operation—every aspect of this product screams quality and efficiency! Having unlimited access to warm baths 🛀 💖 has made life so much easier and enjoyable.
Our family absolutely adores this thing! We can all shower back-to-back without worrying about running out of hot water anymore. A major problem in our house solved effortlessly.
This tankless heater has been a lifesaver, especially during those chilly winter mornings. No more waiting for the water to heat up – it's instant! Plus, I've noticed that my energy bills have gone down since we installed this device. Its compact size is another bonus; our old bulky heater seems prehistoric in comparison. This modern marvel not only saves space but also provides an endless supply of hot water whenever needed.
From installation till operation—everything about this product screams quality! Love having unlimited access to warm baths 🛀 💖
Impressive
The fact that it only heats up the water when required means less waste and more savings on energy costs – a win-win situation indeed! From installation till operation—every aspect screams quality and efficiency!
Tankless heating is life-changing. You won't look back!
Our family loves this thing! We can all shower back-to-back without worrying about running out of hot water anymore - something that used to be a major issue in our house before. And what's even better is that it heats as you go so there’s less wastage which translates into significant savings on energy costs!